At DHZFITNESS, we strive to provide reliable K-SKIN products along with responsive after-sales support. To help customers feel confident in their purchase, all products come with a 3-month limited warranty starting from the date of purchase.
Warranty Duration
- Every product purchased directly from dhzfitness.store is covered for three months from the original purchase date.
- Warranty coverage is valid only for purchases made through our official U.S. store.
What is Covered
This warranty protects against defects in materials and workmanship, including:
- Malfunctions in electronic components under normal use conditions
- Defective parts or assembly issues
- Functional failures not caused by misuse or accidental damage
Eligible products will receive free repair or replacement within the warranty period.
What is Not Covered
The following are excluded from the warranty:
- Damage due to improper use, accidents, or negligence
- Cosmetic imperfections such as scratches, dents, or discoloration that do not affect performance
- Alterations or repairs performed without authorization
- Wear and tear from regular usage
- Any issues arising after the 3-month warranty period
How to Request Warranty Service
To submit a warranty claim, please follow these steps:
- Provide Proof of Purchase: Include your order number, invoice, or receipt.
- Contact Customer Support: Reach us via service@dhzfitness.store or +1 (208) 752-0530.
- Describe the Problem: Clearly explain the issue or defect.
- Return Instructions: Do not send the product before receiving instructions. Our team will provide the correct return address via email.
- Processing Time: After receiving and inspecting your product, we will confirm repair or replacement options. Most claims are processed within 7 business days.
Customer Support Contact
For all questions related to warranty or product support:
- Email: service@dhzfitness.store
- Phone: +1 (208) 752-0530
Our warranty is designed to provide peace of mind while ensuring you receive authentic K-SKIN products from a trusted U.S. distributor. We are committed to assisting you quickly and professionally whenever a warranty issue arises.