At DHZFITNESS, we aim to provide a transparent and reliable after-sales experience. This Return & Refund Policy explains the conditions, procedures, and timelines related to returns and refunds. Please read it carefully before submitting a request.
Return Window
We do not offer direct exchanges. Please return the item and receive a refund before placing a new order.
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be the same product originally purchased from our website
- The product must be unused, undamaged, and suitable for resale
- All original accessories, manuals, and packaging must be included
Requests submitted beyond the 30-day period will not be accepted.
Return Handling Fee & Shipping Costs
- Quality Issues: If the return is due to our error (defective, damaged, or wrong item), DHZFITNESS will cover the return shipping costs.
- Personal Reasons: If the return is due to personal reasons (e.g., you changed your mind, the item doesn’t fit, or you don’t like it), the customer will be responsible for the return shipping costs.
- We do not charge any return handling or administration fees.
How to Request a Return or Refund
To apply for a return or refund, customers must follow these steps:
- Contact our customer support team within the return period
- Provide your order number and the reason for the request
- Wait for approval and detailed return instructions from our support team
- Send the product back using a trackable shipping method
Returns sent without prior authorization may not be accepted or processed.
Return Address Instructions
Important notice regarding return shipping:
- Do not return products to the original shipping address shown on your package
- The correct return address will be provided via email after your return request is approved
Refund Processing Timeline
After the returned item is received and inspected, we will notify you by email regarding the approval status.
- Approved refunds will be issued to the original payment method
- Once we receive and inspect your return, we will notify you of the review result. If the review is approved, we will automatically refund you via your original payment method within 7 business days.
- The final posting time may vary depending on your bank or payment provider
Eligible Return & Refund Situations
Returns and refunds may be approved under the following circumstances:
- The product arrives damaged or defective
- The product received does not match the product description
- An incorrect item was shipped
DHZFITNESS does not offer customized or personalized products, and this policy applies only to standard items purchased directly from our website.
Customs Duties & Taxes
Product prices do not include potential customs duties, import taxes, or sales taxes.
Any such charges are determined by local authorities and are the responsibility of the customer. These fees are not collected or controlled by DHZFITNESS.
Contact Information
If you have questions regarding returns or refunds, please contact us using one of the following methods:
Email: service@dhzfitness.store
Phone: +1 (208) 752-0530
Office Address: Room 203, No. 310 Huangpu Avenue Middle,Tianhe District, Guangzhou, China