At DHZFITNESS, we aim to provide transparent and dependable shipping services. Please review the information below carefully to understand how orders are processed and delivered.
Order Processing
Orders are prepared and processed within 1-3 business days after payment has been successfully completed.
The daily order cutoff time is 5:00 PM（UTC+8）. Orders placed after this time will be handled on the next business day.
Order processing does not take place on weekends or public holidays.
Before an order has been shipped, customers may request changes to their delivery address by contacting our support team. Once an order has been shipped, the delivery address cannot be modified. Customers wishing to change information after shipment should refer to our return and refund policy: https://dhzfitness.store/return-and-refund-policy/.
Shipping Availability
We currently provide shipping services within the United States only.
Shipping is available to:
- The continental United States (48 states)
Shipping is not available to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories or minor outlying islands
- Military addresses (APO / FPO / DPO)
Orders submitted with delivery addresses outside our supported regions cannot be fulfilled.
Estimated Delivery Time
- United States: Orders are typically delivered within 11–13 business days after dispatch.
Delivery timelines are estimates and may be affected by factors beyond our control, including but not limited to:
- Customs inspections
- National or local holidays
- Transportation or carrier delays
- Weather conditions or flight disruptions
Shipping Fees
All eligible U.S. orders are shipped with free delivery.
Shipping costs and methods are consistent with the logistics settings configured in our store system.
Tracking Information
Once your order has been shipped, a confirmation email containing your tracking number will be sent to the email address provided at checkout.
Tracking details can be viewed through the following platform:
https://www.17track.net/en
Please allow 24–48 hours after shipment for tracking information to update.
Customs Duties, Taxes, and Fees
Any applicable customs duties, import charges, sales taxes, or similar governmental fees are the responsibility of the recipient. These charges are assessed by local authorities according to the import regulations of the destination region and are payable upon arrival of the shipment.
DHZFITNESS does not collect, control, or determine these fees. We recommend checking with local customs offices prior to placing an order to understand any potential charges.
Additional Information
- DHZFITNESS does not offer custom or personalized products.
- Shipping services are limited to the regions listed above.
- Failure to comply with local import requirements may result in delivery delays or unsuccessful delivery.
Contact Information
If you have questions regarding shipping or delivery, please contact us:
Email: service@dhzfitness.store
Phone: +1 (208) 752-0530
Business Hours: Monday–Friday, 9AM–6PM（UTC+8）