Q1: Are there any restrictions on the applicable crowd of different products?
A1: All products in this series are suitable for daily use by ordinary adult users; hair heating products are not recommended for children to use alone and need to be supervised by adults; for beauty products with microcurrent/ultrasonic functions, if the user has heart disease, skin disease, or is pregnant, it is recommended to consult a doctor before use; children and pets should stay away from the product placement area to avoid accidental scalding or electric shock.
Q2: What are the usage scenarios of the series products? Are they suitable for travel?
A2: The core usage scenario is daily home care and styling. Some wireless models (such as the cordless ultrasonic hair care and straightening device) are compact and portable, with sizes mostly between 9-12 inches, easy to store in suitcases or cosmetic bags, making them suitable for business trips, vacations and other travel scenarios; wired models are more suitable for fixed home use to ensure stable performance.
Q3: Which hair types are the hair care products (hair straighteners, hair care brushes, etc.) suitable for? Can they be used on wet hair?
A3: Most hair care products support various hair types. Some products are clearly marked “Suitable for dry hair” (such as specific hair straightening brushes and hair straightener & curlers). It is recommended to check the corresponding product manual before use; to avoid short circuit or scalding risks, products marked “For dry hair only” are strictly prohibited from being used on wet hair, and it is recommended to operate other products when the hair is semi-dry or fully dry.
Q4: Are the products complicated to operate? How many working modes are available?
A4: All products in this series focus on simple operation, suitable for daily personal care needs: some products adopt a single-mode design, no complex adjustment is required; some products are equipped with multi-level adjustable modes (such as 5-level/9-level temperature adjustment, 2-speed modes), which can be selected according to personal needs. For specific operation methods, please refer to the corresponding product manual.
Q5: Can rechargeable products be used while charging? What are the requirements for charging parameters?
A5: No. For electrical safety, all rechargeable products are strictly prohibited from being used while charging. They must be used after charging is completed and the power is disconnected; the original charging cable of the product must be used for charging. The core charging parameter is mostly 5V/1A (please refer to the corresponding product specifications for details). Do not use non-original chargers or chargers with mismatched parameters to avoid equipment damage.
Q6: What accessories are included in the packaging of each product? Is additional purchase required?
A6: The basic packaging of all products includes 1 main unit + 1 user manual; rechargeable products (wireless models, electric models) are additionally equipped with 1 charging cable; some products provide color-specific accessories (such as the black cordless hair care and straightening device includes a charging base, while the white model does not). No additional accessories need to be purchased for normal use. Please refer to the corresponding product packaging list for details.
Q7: What should I pay attention to when using beauty products (facial cleansers, massagers, etc.)?
A7: Three points need to be noted: ① For external skin care only, avoid contact with eyes, broken or inflamed skin; ② If skin redness, itching or other discomfort occurs during use, stop using immediately and consult a dermatologist if symptoms persist; ③ Most beauty devices have a water resistance rating of IPX0 (not water-resistant). Do not immerse in water. Wipe with a dry cloth when cleaning (please refer to the corresponding product specifications for the specific water resistance rating).
Q8: What should I do if equipment failure or functional abnormality occurs during use?
A8: Please stop using immediately, disconnect the power supply (rechargeable products need to unplug the charger), and keep the product and packaging properly; do not disassemble or repair by yourself. Contact the brand after-sales customer service in time, provide product model, fault phenomenon and other information, and let professional personnel handle it; if skin/hair discomfort is caused by the fault, it is recommended to consult a professional doctor in time.
Q9: What is the core function of this series of products?
A9: The core function is daily beauty care and hair styling, such as cleaning the skin, taming frizzy hair, creating straight/curly hair styles, etc.